Operations/Customer Service Officer Job – Ref: WHR/OO/04

Industry Banking / Financial Services
Specialization Customer Service and Others
Minimum Qualification OND
Required Experience 1 - 3 years
Application Deadline 1 week from now

Job Description

an emerging Retail Bank, located in Lagos requires urgently the services of qualified candidates to fill this position in the Department of the Bank. 

Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Perform customer verifications.
• Process orders, forms, applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Perform other duties as assigned.

Qualifications/Experience:

• OND or B.sc in view in Business Administration or other related fields.
• 1-2 years relevant experience in banking and between ages 25-30 years

How to Apply:

• Comprehensive curriculum vitae showing candidate’s education, experience etc.
• Applicants should please quote the reference of the desired position.

Apply Now You can also apply to this job from your e-mail box by sending your CV to 5460@jbng.me