Front Desk Officer at May Clinics Limited

 

Front Desk Officer

Post Date: 2012-08-17
Desired Course(s): Not Specified
Application Deadline: September 30, 2012

Experience: 0 yrs
Job Status: fulltime
Location:Lagos

 Job Details

May Clinics Ltd is thirty-two bed medical complex with most modern medical equipment and facilities under a single roof. A 24 hours service with doctor in attendance throughout.

Job Title: Front Desk Officer

Responsibilities

• He / She is in charge of the front desk/reception area of the hospital 
• Answer internal phone calls and act on information accordingly 
• Develop and manage good relationship with the hospital patients, customers and visitors 
• Receives mails, dispatch mails, and keep records of all incoming correspondence 
• Registration of patient details 
• Handling general enquires and patient’s complaints and address them if possible 
• Direct patient, customer and visitors appropriately and not shabbily 
• Keeps enrollment information 
• Confirm patient’s eligibility 
• Confirming extent of coverage i.e. plan, benefit, package, and exclusions 
• Keeps custody of enrollee list 
• Data management activities: attendance, consultation, waiting, and so on